Achieve higher growth through higher quality service

We help companies improve their customer service and drive higher customer retention and loyalty with our AI-powered customer support QA automation.

Scalable, 100% Coverage, Unbiased Insights

Replace spreadsheets and manual reviews with automated QA of 100% of conversations with fewer resources and lower cost.

Gain 100% visibility into customer experience

Continuous and automatic analysis

Lower Customer Support Costs

Automatic scoring of 100% of conversations without additional headcount.

Increase Brand Loyalty

Improve customer service to defend your brand.


Seamless integrations with your help desk platforms to enable timely insights.

Case Studies

Power up to Elite CS Performance

Boost agent skills to achieve exceptional customer service.


Customer Service Quality 101

4 Min Read

What is it, why does it matter and what’s the status quo?

Why Customer Service Quality is More Important for DTC Brands

10 Min Read

Barriers to entry are low and competition is increasing. Brand and customer relationships become true differentiators.

Why Customer Service QA Managers Should Think More Like Data Scientists

3 Min Read

Examples of how data biases can lead to misleading performance reviews.