Empower agents to become your brand ambassadors

We help companies improve their customer service and drive higher CSAT scores with our AI-powered customer support QA automation

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Personalized Insights

Replace spreadsheets and manual reviews with automated QA of 100% of email and chat conversations.

Lower Customer Support Costs

Automatic scoring of 100% of conversations without additional headcount.

Improve CX and CSAT

Improve soft skills that are integral to an exceptional customer service.

Build and Retain Happier Teams

Next-level agent-coaching helps agents reach their potential using AI-behavioral insights.

Case Studies

Power up to Elite CS Performance

Boost agent skills to achieve exceptional customer service.

Articles

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Customer Service Quality 101

What is it, why does it matter and what’s the status quo?

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Why Customer Service Quality Is More Important for DTC brands

Barriers to entry are low and competition is increasing. Brand and customer relationships become true differentiators.