What They Say About Us
"A Scary Useful App"
"New and Noteworthy Apps of 2021"
What We Do
Supercharge your QA
Lightning-fast evaluations using our automated scorecards
Asynchronous video feedback and coaching using latest performance insights
Prevent Customer Churn
Instant detection and notification of escalations
Your Zero Tolerance policy, Trust and Safety Violations - all in one place.
Elevate the voice of your customers with speech analytics
Get lightning-fast insights on customer interactions with agents.
Measure agent performance as it happens.
100% Coverage, Unbiased Insights & Easily Scalable
AI models trained on millions of customer interactions
Gain 100% visibility into customer experience
Continuous and automatic analysis
Lower Customer Support Costs
Automatic scoring of 100% of conversations without additional headcount.
Increase Brand Loyalty
Improve customer service to defend your brand.
With all leading support and survey platforms
What Our Customers Say
"Emtropy is the Rolls Royce of all the CX Solutions we have seen!"– Sergi, Director CX
"Team managers and QA spend less time reviewing individual contacts & more time developing our agents' skills."– Michael, Quality Assurance Specialist
"The ability of our agents to hone in on specific soft skills has enabled them to communicate with maximum efficacy."– Traci, Director Of Membership Services
"Emtropy gives us Insight into how different team members are doing in terms of CS."– Mikey, Project Lead
"It helps me stay mindful of what I say and how I say it, and for the most part clearly outlines where I can improve myself."– Eric, Customer Support Associate