Empower agents to become your brand ambassadors
We help companies improve their customer service and drive higher CSAT scores with our AI-powered customer support QA automation
"QA is a big-time investment. Today we are only getting a fraction of evaluations done." - Sr. Technical Support Manager
"Having an AI-driven approach helps direct the attention and focus of the human."– Director, CX
"Our agents are technically proficient but soft skills are more important for building rapport and relationships and reducing churn."- Sr. Director of Customer Support
Automatic scoring of 100% of conversations without additional headcount.
Improve soft skills that are integral to an exceptional customer service.
Next-level agent-coaching helps agents reach their potential using AI-behavioral insights.
Boost agent skills to achieve exceptional customer service.
What is it, why does it matter and what’s the status quo?
Barriers to entry are low and competition is increasing. Brand and customer relationships become true differentiators.