What They Say About Us

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"A Scary Useful App"

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"New and Noteworthy Apps of 2021"

What We Do

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Supercharge your QA

Lightning-fast evaluations using our automated scorecards

training

Data-driven Coaching

Asynchronous video feedback and coaching using latest performance insights

analysis

Prevent Customer Churn

Instant detection and notification of escalations

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Compliance Monitoring

Your Zero Tolerance policy, Trust and Safety Violations - all in one place.

 

 

Elevate the voice of your customers with speech analytics

 

Get lightning-fast insights on customer interactions with agents.

Measure agent performance as it happens.

 

 

voice app

100% Coverage, Unbiased Insights & Easily Scalable

AI models trained on millions of customer interactions

LP - Product SNapshot v2
Gain 100% visibility into customer experience
Gain 100% visibility into customer experience

Continuous and automatic analysis

Lower Customer Support Costs
Lower Customer Support Costs

Automatic scoring of 100% of conversations without additional headcount.

Increase Brand Loyalty
Increase Brand Loyalty

Improve customer service to defend your brand.

Integrations

With all leading support and survey platforms

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What Our Customers Say

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"Emtropy is the Rolls Royce of all the CX Solutions we have seen!"– Sergi, Director CX

Michael

"Team managers and QA spend less time reviewing individual contacts & more time developing our agents' skills."– Michael, Quality Assurance Specialist

Traci

"The ability of our agents to hone in on specific soft skills has enabled them to communicate with maximum efficacy."– Traci, Director Of Membership Services

STock Mikey Final

"Emtropy gives us Insight into how different team members are doing in terms of CS."– Mikey, Project Lead

Eric Beld, Omnidian Final

"It helps me stay mindful of what I say and how I say it, and for the most part clearly outlines where I can improve myself."– Eric, Customer Support Associate