Emtropy helps drive superior agent performance and lower churn by analyzing 100% of your customer interactions.
Lightning-fast evaluations using both automated and manual scorecards. No more expensive and delayed audits.
Asynchronous video feedback and coaching using latest performance insights
Instant detection and notification of escalations
Your Zero Tolerance policy, Trust and Safety Violations - all in one place.
.png)
Seamless integrations with all leading
support and survey platforms
"Emtropy is the Rolls Royce of all the CX Solutions we have seen!"
"Team managers and QA spend less time reviewing individual contacts & more time developing our agents' skills."
"The ability of our agents to hone in on specific soft skills has enabled them to communicate with maximum efficacy."
"Emtropy gives us Insight into how different team members are doing in terms of CS."
"It helps me stay mindful of what I say and how I say it, and for the most part clearly outlines where I can improve myself."
"A Scary Useful App"
"New and Noteworthy Apps of 2021"
