Elite CS Performance
Elite CS Performance
Achieve higher growth through higher quality service
We help companies improve their customer service and drive higher customer retention and loyalty with our AI-powered customer support QA automation.
"Emtropy has enabled our team managers with the insights needed to coach their team to deliver an outstanding, consistent experience. The ability of our agents to hone in on specific soft skills has enabled them to communicate with maximum efficacy."– Traci Hilliard, Director Of Membership Services, WHOOP
"Customer service is your front line of defense at a brand. They're also the first to know when something is wrong, broken, or can be done better." - Nik Sharma, Investor, Operator & Advisor at SharmaBrands
"Emtropy helped maintain the quality of our agents actions as our team rapidly grew. Their platform ensured our members experience is similar across multiple channels, without sacrificing our agents diverse personalities. Team managers and QA spend less time reviewing individual contacts, and more time developing our agents skills."— Michael Blewitt, Quality Assurance Specialist, WHOOP
Continuous and automatic analysis
Automatic scoring of 100% of conversations without additional headcount.
Improve customer service to defend your brand.
Boost agent skills to achieve exceptional customer service.
4 Min Read
What is it, why does it matter and what’s the status quo?
10 Min Read
Barriers to entry are low and competition is increasing. Brand and customer relationships become true differentiators.
3 Min Read
Examples of how data biases can lead to misleading performance reviews.