Qualitative Insights for High-Growth CX Teams
Your customer churn, agent performance and coaching insights powered by AI & delivered in real-time. No more expensive and delayed audits.
"A Scary Useful App"
"New and Noteworthy Apps of 2021"
Supercharge your QA
Lightning-fast evaluations using our automated scorecards
Data-driven Coaching
Asynchronous video feedback and coaching using latest performance insights
Prevent Customer Churn
Instant detection and notification of escalations
Compliance Monitoring
Your Zero Tolerance policy, Trust and Safety Violations - all in one place.
Elevate the voice of your customers with speech analytics
Get lightning-fast insights on customer interactions with agents.
Measure agent performance as it happens.
"Emtropy is the Rolls Royce of all the CX Solutions we have seen!"– Sergi, Director CX
"Team managers and QA spend less time reviewing individual contacts & more time developing our agents' skills."– Michael, Quality Assurance Specialist
"The ability of our agents to hone in on specific soft skills has enabled them to communicate with maximum efficacy."– Traci, Director Of Membership Services
"Emtropy gives us Insight into how different team members are doing in terms of CS."– Mikey, Project Lead
"It helps me stay mindful of what I say and how I say it, and for the most part clearly outlines where I can improve myself."– Eric, Customer Support Associate