Best of AI and HI

Consistency

Our platform has been built by observing and learning from pioneers in the customer service industry. We have spent thousands of hours and have processed millions of interactions to mimic the analytic capabilities of the best human QA analysts.

Continuous Learning

Our platform is continuously updated by observing the delta between the ML model predictions and a human expert. This allows our customers to have best-in-class and up to date models that incorporate their specific organizational culture.

High performance and model accuracy

Best-in-class performance assured, built by Top AI experts from MIT, Harvard & IIT.

Security & Compliance

Encryption

We encrypt all customer data, either at rest or in transit using military-grade AES-256 algorithm.

Application security

We continuously work with external security experts to ensure that we always follow industry standard security technology & practices to accomplish application security.

Physical security

We are hosted on SOC 2 compliant data centers including AWS & Google Cloud Platforms which provide advanced data center security measures.

Compliance

At Emtropy Labs, we are fully GDPR and CCPA compliant by enforcing all the required data security & privacy measures. We can also provide a signed DPA for all our clients.

Customer Data Management

Usage

We use your customer data strictly for the purpose of providing the service to your company. We will NEVER use your data for other marketing or advertisement purpose. More details can be found in our terms and conditions.

Ownership

You own all your customer data, and you can request to delete or export your customer data at any time. Please find more on our privacy policy.